Compliance at Stoneink

We focus on protecting your brand reputation by making sure that our team is aware of the fact that they are a forward facing branch of the organizational tree. In the same way that your as internal staff do, we behave in a polite and conscientious manner whilst also observing all statutory requirements. Our objective is to ensure that a customer’s experience is as positive as possible during this process.

We have detailed processes and procedures around the appropriate code of conduct with a customer and invest heavily in staff training to ensure we are at the cutting edge of delivering this best practice service. We also ensure that our staff are kept up to date with any changes in statutory requirements in their dealings with customers and handling sensitive information.

We also confirm the below listed policies and procedures are in place and will be made available for you.

  • Hardship policy
  • Complaints policy
  • Dispute resolution (internal) policy
  • Dispute resolution (external) policy
  • Data security policy
  • IT usage policy
  • Quality assurance policy
  • Employee training and monitoring policy
  • Business continuity / disaster recovery policy
  • Quality assurance policy
  • Employee training and monitoring policy
  • Business continuity / disaster recovery policy

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