Field attendances
A field attendance is where we engage with your customer, face-to-face, in an attempt to open a line of communication with them and ascertain exactly why they are not paying their account.
Our agents are all professionals, who discuss the matter with your customers in a calm and rational manner to resolve any issues your customer might have there and then.
In the event that our agents cannot resolve the matter at the door, they will attempt to get all of the pertinent contact details to pass on to our our internal collections to facilitate further discussions.