Field attendances

A field attendance is where we engage with your customer, face-to-face, in an attempt to open a line of communication with them and ascertain exactly why they are not paying their account.

Our agents are all professionals, who discuss the matter with your customers in a calm and rational manner to resolve any issues your customer might have there and then.

In the event that our agents cannot resolve the matter at the door, they will attempt to get all of the pertinent contact details to pass on to our our internal collections to facilitate further discussions.

Type of field interviews

  • Standard

    Our agent attends the supplied address and attempts to interview the customer to determine the reason(s) for non-payment. If the customer is present we attempt to collect the arrears on your account, or if applicable the full balance. Failing that, we attempt to obtain at least a token payment. We can also attempt to obtain an offer of an ongoing repayment arrangement. Whether the customer makes a payment or not, we attempt to obtain or update their contact details including home phone, mobile phone, work phone, employer name and position or benefit type.

  • Detailed

    As per the standard field call with the addition of the completion of a detailed financial position questionnaire. (The questionnaire is an altered form of an examination hearing questionnaire). Our agent explains to the customer that it is in their best interests to answer the questions, as the information supplied allows your office to better assess their situation and determine an appropriate repayment arrangement.

  • Assess goods

    Our agent attends the supplied address and conducts an inspection, confirming the presence of the goods and reporting on their condition. Where possible photographs are taken.

Service of court documents

  • Statement of claim (Complaints & writs)

    Our agent attends the supplied address and attempts to interview the customer. The full balance of the debt is requested and any goods which could be seized under the auspices of a Writ of Execution are noted. Our agent also attempts to get the customers up-to-date contact details including any employment, to assist in enforcement post judgement.

  • Subpoena

    Our agent attends the supplied address and attempts to speak with and serve the witness. If the witness is not available and it has been authorised by your office in advance, we will ascertain whether the person spoken with is authorised to accept the document on the witness’ behalf and then proceed to serve them as a substitute for the witness. Our agent notes a description and asks for the name of who is served, in case the witness claims not to receive the subpoena.

  • Garnishee

    Our agent attends the supplied address and serves the document to an authorised officer of the garnished organisation. The name and description of who is served is noted, so that a Summons to Show Cause can be issued if the organisation doesn’t comply with the order.

  • Bankruptcy Documents

    Our agent attends the address and attempts to speak with the customer. When the customer is personally interviewed, they are served with the process and a request is made for payment in full. If after repeated attempts at varying times of the day and night on different days of the week, the defendant is still unavailable, this is reported to your office along with an Affidavit of Attempted Service to obtain a Motion for Substituted Service.

  • Family Law Documents

    Our agent attends the address and attempts to speak with the respondent. If the respondent is not available, our agent attempts to get a contact number for the respondent and/or a message is left for the respondent to contact our agent. If our agent contacts (or is contacted by) the respondent, our agent attempts to make a suitable arrangement to meet the respondent and effect service.

Repossession of Goods

  • Asset

    Our agent attends the supplied address and if the vehicle is on public property secures the asset. Our agent then attempts to speak with the customer and obtain the full amount due. If the asset is on private property the customer is asked to move it onto public property.

  • Rented Goods

    Our agent attends the given address and attempts to speak with the customer and obtain the full amount outstanding. If the customer cannot provide immediate payment, our agent asks for permission to enter the premises to remove the goods. The goods are then removed from the premises and taken to a designated destination of your choice.

Securing of Premises

  • Eviction Notices

    Our agent attends the supplied address and attempts to interview the customer. If the customer is not available, our agent ascertains how many occupants over 16 reside at the given address and leaves the required number of documents with the person interviewed.

  • Lock Outs

    Our agent attends the given address, with the local sheriff (when necessary) where a certified locksmith will proceed to change the locks on all doors and windows. Once the locks have been changed, our agent obtains keys from the locksmith and forwards them to your office.

We can solve matters with your customer.

Get in touch with us to discuss your case.

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